Frequently Asked Questions

How does the Great State Voucher work?

Step 1 – You make your application to participate on the Registration Form and upload your proposed offers to the ATDW. Once accepted you will have access to a bespoke portal.

Step 2 – From Tuesday 5 January 2021 the consumer will be able to obtain their Great State Voucher (which contains a unique identifier). They take advantage of any offer/s you make from Thursday 7 January 2021 by booking directly with you. You validate their Great State Voucher on the portal and confirm details of the booking.

Step 3 – The consumer completes their stay and pays the discounted rate on offer. You claim your rebate from the SATC in accordance with the terms and conditions.

When will the Great State Voucher launch for consumers?

The campaign will launch at 11am (ACDT) Tuesday 5 January 2021 and run until 5pm (ACDT) Wednesday 6 January 2021, unless the SATC’s Great State Voucher allocation has been exhausted prior. In this case, the SATC will close off the portal to consumers.

When will we start to see bookings come through?
Consumers who have successfully obtained a Great State Voucher will be able to start making their bookings from Tuesday 7 to Sunday 31 January, for travel between Thursday 7 January to Wednesday 31 March 2021.
When is the Great State Voucher valid for travel?
The offer is valid for travel between Thursday 7 January to Wednesday 31 March 2021 inclusive (excluding Saturday nights).
Is the Great State Voucher open to all Australians?
Yes, the Great State Voucher is open to all Australian residents over the age of 18.
Is there a limit on the number of Great State Vouchers a consumer can obtain?
Consumers will be able to access 1 x $100 for CBD, 1 x $50 for Adelaide suburb/region per person.
Why only $50 in regions?
CBD hotels have seen a huge decrease in overnight stays and some have had an extended hibernation, as their stays are mostly made up by international visitation and corporate travel. Consumers can get both the $100 and $50 vouchers and we hope this will entice them to get into the city and out to the regions. Overnight stays encourages further expenditure on experiences and hospitality.
Why is the suburban and regional rebate less than the CBD stimulus?
Research data shows that regions are at or nearing normal capacity for weekend stays year on year. This rebate is designed to further boost both regions and the city where needed.
Does the name on the unique identifier have to match the booking?
Yes. The name of the Voucher must match the name on the booking. The vouchers are not transferable. Please ensure you check this thoroughly to avoid any confusion.
How soon after I receive a booking will I need to void the unique identifier?
You are required to verify the unique identifier in the system as part of your process to accept the booking and claim your rebate. All unique identifiers must be verified in the system no later than 11.59pm Friday 5 February 2021.
How do I load my offer?

Accommodation providers are required to load their offer/s via the Australian Tourism Data Warehouse (ATDW) platform.

A how-to document is available online.

What kind of deal should I load?
It's up to you, but we would recommend a deal that has an attractive price point, as this will be a major factor in consumers’ decision making.
I am an eligible accommodation provider but currently don’t have online booking capabilities. Can I still be involved?
Yes, as long as you are able to take bookings with a promotional code, and otherwise fit the criteria and agree to the Terms and Conditions.
I meet the eligibility criteria however my forward bookings are very healthy. Do I have to participate?
It is entirely optional to participate. The SATC hopes to have all regions represented in this campaign.
My room night rates are less than the rebate offer. Can I still participate?
Yes, although any package you create must have a total value of at least $1 more than the discounted amount. For example, a city provider with a room night charge of $99 must have a deal of at least two nights for $198. The discount of $100 can then be applied, and the consumer then pays $98 for two nights, and you claim your $100 rebate from the SATC. The offer will not apply in any circumstance where the offer is less than the value of the rebate.
Can consumers book this offer through a third-party provider (eg booking.com, Wotif)?
No, consumers are not able to redeem the Great State Voucher via a third-party provider. All consumers must book directly with the individual accommodation provider.
What happens if a guest needs to cancel their booking after they have booked using their Great State Voucher?
We would encourage you to seek a new date with the customer within the travel period.
Can an existing booking be cancelled and rebooked using the Great State Voucher?
This rebate is intended to create new bookings, however the functionality does cater for this. Consumers will be required to contact accommodation providers directly to discuss options.
Can an existing booking from Round 1 be used for Round 2?
No, the unique identifiers will be completely different and are not interchangeable.
Can I use the branding of the campaign to extend further offers to my customers after SATC announces the stimulus?

Yes, absolutely! We encourage you to value-add wherever you can, to encourage consumers to stay for as long as possible and spend as much as possible.

What happens if South Australia or any particular region goes into lockdown?

The SATC would need to review the campaign and will be guided by the current advice from SA Health.

Is there support available if I need help?

Yes. The SATC will provide comprehensive fact sheets about all aspects of the campaign, guidelines, and a dedicated helpline. This information will be provided to accommodation providers prior to the campaign launch.

For support with your Registration of Participation please call 8463 4677 during business hours.

Can this Great State Voucher be used in conjunction with any other promotion?
No, the Great State Voucher can ONLY be used for the deals accommodation providers upload via the ATDW in relation to this promotion which will be visible on southaustralia.com.
I have less than 5 self-contained B&B, cottages, houses, cabins, houseboats or properties of similar nature in the same postcode which in total have more than 5 bedrooms – am I eligible to participate?
No. The eligibility criteria refers to a minimum of 5 rooms under the same business name on the same property or in the same postcode. Self-contained properties are considered to be separately bookable accommodation rooms. Although the total number of bedrooms available may exceed 5, the total number of bookable accommodation rooms is less than 5 and therefore does not meet the eligibility criteria.
I fit the criteria but was not contacted to participate, and now it is too late. Why was I excluded?
We contacted operators listed in the Australian Tourism Data Warehouse (ATDW). If you did not have a listing, we were not able to determine your eligibility as an accommodation provider. We strongly encourage you to list your business on the ATDW to ensure you are included in future activities. It is free to list. More information on how to register your business on the ATDW can be found here: tourism.sa.gov.au/support/atdw
I have a small accommodation business in South Australia and do not fit the criteria. Why am I being excluded from the stimulus again?
We have expanded this criterion in this round to include providers with more than 5+ separately bookable rooms, down from the original criterion of 10+ rooms, which opens it up to almost 800 South Australian accommodation operators, based on those listed in the Australian Tourism Data Warehouse (ATDW). While this represents approximately 36% of all accommodation providers, it covers more than 88% of available rooms in the state. In Adelaide city, this figure forms 99% of the overall room stock available. The SATC does not have the capacity to include all types of accommodation providers in this program and must take into account operational limitations.